Privacy Policy

Wellness Luxury Escape

We respect your privacy.

Wellness Luxury Escape respects your right to privacy and is committed to safeguarding the personal information of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose and manage your personal information.

What is Personal Information?
“Personal information” refers to information that identifies you or could reasonably identify you.

1. Collection of Personal Information

Wellness Luxury Escape may collect and store personal information that you provide to us via our website, directly in-person, over the phone, via email or through other interactions.

This may include:

  • Your name, email address, phone number, and postal address
  • Preferences, feedback, or survey responses
  • Financial details or payment information for booking services
  • Any other information you voluntarily share with us during your interaction with our services

2. How We Collect Your Information

We collect your personal information in a variety of ways, including:

  • When you submit forms or book services through our website
  • Through direct communication via phone, email or in person
  • When you engage with us on social media or respond to promotions
  • When you access or use our website and digital platforms

We may also receive personal information from third parties where you have consented or it is otherwise legally allowed. If this occurs, we will manage it in accordance with this Privacy Policy.

3. Use of Personal Information

Wellness Luxury Escape may use your information to:

  • Provide services, bookings and relevant updates
  • Improve our offerings based on your preferences and feedback
  • Share promotional material and offers (you may opt out at any time)
  • Communicate with you via email, phone, SMS or mail

We may also use your personal information to comply with legal obligations, resolve disputes, or enforce our terms and conditions.

4. Disclosure of Personal Information

We may share your personal information with:

  • Our employees, contractors, service providers, and partners where reasonably necessary
  • Third-party systems for secure processing (e.g. payment gateways)
  • Legal authorities if required to comply with laws, court orders, or enforcement requests

In the event of a business restructure, sale, or transfer, your information may be transferred as part of our business assets, subject to confidentiality agreements.

We may also store or process data in facilities located outside Australia. By using our services, you consent to this potential transfer.

5. Security of Your Personal Information

We are committed to securing the information you provide. We use physical, electronic and managerial procedures to protect it from misuse, loss, unauthorised access or disclosure.

However, no transmission of data over the internet is fully secure. While we do our best to protect your personal information, any exchange is at your own risk.

6. Accessing and Updating Your Information

You may request access to your personal information held by us under the Privacy Act 1988 (Cth). A small administrative fee may apply.

To request a copy of your information or to update details that may be inaccurate or outdated, please contact us via email at info@wellnessluxuryescapesc.com.au.

In certain circumstances, we may deny access as permitted by law.

7. Making a Privacy Complaint

If you have any concerns or complaints about how your personal information has been handled, please contact us in writing at:

Wellness Luxury Escape
PO Box 21, Gerringong NSW 2534
Email: info@wellnessluxuryescapesc.com.au

We take all complaints seriously and will respond promptly.

8. Changes to this Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on our website and are effective immediately upon publication. We recommend reviewing this policy regularly.

9. Website and Cookies

When you visit www.wellnessluxuryescapesc.com.au, we may collect non-identifiable data such as browser type, device used, referral source, and pages visited. This information helps us improve the user experience and performance of our website.

Cookies
Our website may use cookies to personalise your experience, track usage and deliver relevant advertising. Cookies are small data files stored in your browser. You can manage cookie settings in your browser preferences, though this may limit some site functionality.

Cookies may also be used via third-party platforms (e.g., Google Ads) to display personalised ads based on your past visits.

10. Third-Party Links

Our website may contain links to third-party websites. Please note that we do not control and are not responsible for the content or privacy practices of external sites. We recommend reviewing their policies before providing any personal information.