Terms and Conditions

1. Agreement Acceptance

By clicking ‘I agree,’ you acknowledge that you have had an opportunity to review the Terms provided below. Your acceptance of this Agreement is voluntary, and you agree to be bound by its Terms. If you do not agree with these Terms, you should not proceed with the booking or participating in our retreat.

You understand and agree that clicking ‘I agree’ constitutes a legally binding agreement between you and Wellness Luxury Escape. You further understand that failure to comply with these Terms may result in legal consequences and obligations.

2. Modifications to the Service

We reserve the right, at our sole discretion, to modify or discontinue any part of our Retreat services at any time and without prior notice. Modification may include changes, enhancements, or alterations to our services, including but not limited to changes in accommodation and service offerings or pricing. Discontinuation refers to the possible cessation of all or part of our services. We shall not be held liable to you or any third party for any consequences resulting from the modification, price adjustments, suspension, or discontinuation of our services, including but not limited to any disruptions, inconveniences, or financial impacts.

3. Booking Requests

3.1 To book a wellness services for yourself and your group, we kindly request that you submit a booking request through our website or contact our reservation team directly. Booking requests can be made by filling out our online booking form or by contacting us via Info@wellnessluxuryescapesc.com.au

3.2 At the time of submitting your booking request, please provide us with you preferred retreat dates and accommodations, the number of parties in your group and the names and email addresses of the parties in your Retreat group.

3.3 By making the booking on behalf of the other Parties, you acknowledge and agree to act as an agent for the other Parties and will be liable for the booking and all payments due for your entire retreat group. Each Party is subject to these Terms.

3.4 Upon receiving your booking request, we will review the availability for your preferred Retreat dates and accommodations. Please note that submitting a booking request does not guarantee immediate confirmation. We will respond to your request promptly, typically within 2 working days, to confirm availability and provide you with further instructions for completing your reservation. Retreat availability may vary depending on the specific Retreat and dates. By submitting a booking request, you acknowledge that you have read and accepted our Terms and Conditions, including our cancellation policy, as outlined in these Terms.

3.5 For groups of 12 or more parties please send a booking request a minimum of 3 months before the requested Retreat date to allow our team to organise your Retreat.

3.6 Service Coordination Fee

For organising accommodation and wellness services on behalf of your group, Wellness Luxury Escape South Coast charges a coordination fee of $350–$450 AUD per booking. This fee covers the administrative time, planning, and facilitation of services and will be included in your invoice.

4. Acceptance of booking request

4.1 We reserve the right to decline any booking request at our absolute discretion. When you submit your booking, it is not confirmed until we accept your booking and send you an email to confirm that your booking has been confirmed. An acknowledgment of your booking request is not a confirmation of your booking. Please note that we will not be liable for any expenses, fines, penalties, costs, liabilities, damages, or losses incurred as a result of failure to read and follow the instructions as listed on your booking request.

4.2 By making a booking, you, as the person who makes the booking (named person) guarantees that:

a) You are over the age of 18 years and have the authority to accept and does accept on behalf of all persons detailed on the booking (“Party”, “Parties”) the terms of these booking conditions;
b) You accept financial responsibility for payment of the booking on behalf of all Parties;
c) All members of the Party are of the appropriate age to engage in our Services;
d) You are responsible for the accuracy of all information including personal details in respect to yourself and your Party;
e) You consent to our use of personal information in accordance with our Privacy Policy;

f) You appreciate and accept the risks involved in the Retreat;

g) You have read these Terms and agree to be bound by them; and

h) You and all members of your Party (if any) do not suffer from any pre-existing medical condition or disability which may prevent you or any Party from actively participating in the Retreat.

5.Booking & Cancellation Policy

1. Payment Terms

  • All group massage or retreat bookings must be paid in full before the scheduled booking date.
  • An invoice will be issued, and payment must be made within five (5) days of receipt to secure the booking.
  • If the booking is made less than 48 hours before the scheduled date, full payment is required at the time of booking.
  • For larger group bookings or retreats (five or more guests) with a booking period of 3 months, 6 months, or 12 months:
    • A 50% deposit is required at the time of booking.
    • The remaining balance must be paid no later than one (1) month before the scheduled booking date.

2. Cancellation & Refund Policy

  • Cancellations made within 48 hours of the scheduled booking will incur a 100% cancellation fee, and no refunds will be issued.
  • Cancellations made more than 48hours in advance may be eligible for rescheduling, subject to availability and at our discretion.
  • For larger group bookings or retreats, the deposit is non-refundable. However, bookings may be rescheduled if at least one (1) month’s notice is given before the scheduled booking date.

3. General Terms

  • By making a booking, you agree to these terms and conditions.
  • All bookings are subject to availability and confirmation.
  • We reserve the right to modify or cancel bookings due to unforeseen circumstances. In such cases, a full refund or rescheduling option will be offered.

5.3 All prices and fees refer to Australian Dollars (AUD) and unless otherwise stated are inclusive of Goods and Services Tax (GST).

6. Accepted Payment Methods

6.1 We accept the following payment methods:

  • Direct Deposit

6.2 You are required to pay the booking fee and 50% deposit upon receiving our invoice. If your payment is not received, we will treat your booking as a cancellation in line with our cancellation policy.

6.3 The final instalment is due 4-6 weeks after the date of the initial deposit.

7. Cancellation for homes and retreats

7.1 If you or any other member of your Party decides to cancel your confirmed booking, you must notify us 30 days before the Retreat date by emailing us. Your notice of cancellation will only take effect when it is received by us and will be effective from the date on which we receive it.

Since we incur costs in cancelling your arrangements and many arrangements, we make with third parties are non-refundable, you will have to pay the cancellation charges as follows. The cancellation charges are calculated from the day written notification is received by us and as a percentage of the total Retreat price per guest:

7.2 The cancellation charges shown below are those which will apply to most Retreats:

a) 30 days or more before the date the Retreat begins – full refund excluding the booking fee

b) 14-29 days before the date the Retreat beings – 50% of the total Retreat price per guest

c) Less than 14 days or less before the Retreat begins – 100% of the total Retreat price per guest

7.3 We strongly recommend that comprehensive domestic travel insurance is taken out which includes cover against these cancellation charges.

7.4 If you are forced to leave the Retreat for any reason, we cannot refund the cost of the Retreat. Depending on the circumstances, your travel insurance may offer cover for curtailment, and we suggest that any claim is made directly with them.

7.5 If the cancellations apply to less than half the Parties, the cancellation policy will apply to those Parties, and we will attempt to cater your Retreat for the smaller group.

7.6 If the cancellations apply to more than half of the Parties, we will try to postpone or alter your Retreat. If this is not possible, the Retreat will be cancelled for the entire group and the above cancellation policy and charges will apply.

8. Cancellation

8.1 If we must make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

a) accepting the changed arrangements; or
b) a credit note for all monies paid to date; or
c) a refund unless cancellation is due to force majeure.

8.2 You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

9. Cancellation due to Force Majeure

Except where otherwise expressly stated in these conditions, we regret we cannot accept liability, refund, or pay compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss, or expense of any nature as a result of “Force Majeure”. For the purposes of these Terms & Conditions, Force Majeure means any event beyond our or our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the Retreat destination or remain at the Retreat destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, natural or nuclear disaster, disease, fire, unavoidable technical problems with transport and all similar events outside our control.

10. Changes to Bookings

If you wish to change any part of your booking after our e-mail confirmation has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Changes are subject to availability and at our discretion. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you, and the cancellation terms apply.

10.1 Transfer of Booking

10.1.1 If you or any member of your Party is prevented from attending the Retreat, that Party may transfer their place to someone else, subject to the following conditions:

a) that person is introduced by you and satisfies all the conditions applicable to the Retreat;

b) we are notified not less than 7 days before the Retreat commences; and

c) the transferee agrees to these booking conditions and all other terms of the contract between us.


10.1.2 You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges will apply in order to cover our estimated costs. Otherwise, no refunds will be given for Parties not attending the retreat or for unused services.

11. Third-Party Service Providers

11.1 Wellness Luxury Escape collaborates with various third-party service providers, including but not limited to accommodation providers, chefs, yoga instructors, and wellness providers, to deliver our Retreat experiences. While we carefully select and partner with reputable and qualified professionals and establishments, Wellness Luxury Escape cannot be held responsible for any actions, omissions, negligence, or incidents that may occur as a result of the services provided by these third parties.

11.2 You acknowledge and agree that any disputes, issues, claims, or liabilities arising from interactions with, or services provided by third-party providers are solely between the Party and the respective third party. The Mindset Retreat shall not be liable for any damages, losses, injuries, or inconveniences caused by third-party providers. We recommend Parties familiarise themselves with the terms and conditions, policies, and standards of any third-party providers they engage with during the retreat.

11.3 While we strive to ensure a seamless and exceptional retreat experience, we act as a facilitator and coordinator of services, and our role is to assist and mediate, if necessary, in resolving any issues that may arise. We are committed to addressing any concerns promptly and to the best of our abilities, but ultimate responsibility for the actions and services of third parties lies with the respective providers.

12. Waiver and Release of Liability

By booking and participating in Wellness Luxury Escape, you and your Parties acknowledge that you are participating voluntarily in activities such as yoga, wellness sessions, massage, outdoor excursions, and travel. You understand that participating in these activities involves inherent risks, including but not limited to physical exertion, travel-related risks, and the risk of injury, illness, or property damage. Your booking signifies that you and your Parties voluntarily assume all risks associated with your participation in the retreat.

13. Release of Liability

In consideration for being allowed to participate in Wellness Luxury Escape, you and your Parties hereby release and discharge Wellness Luxury Escape, its owners, employees, contractors, affiliates, and any third-party service providers, from any and all liability, claims, demands, actions, or causes of action whatsoever arising out of or related to any loss, damage, injury, illness, or other harm that may occur during the retreat.

14. Health and Medical Information

a) You and your Parties warrant and represent that you do not have any known medical conditions or allergies that would prevent participation in the retreat activities and are not currently taking any medications that would affect your ability to participate safely.

b) In case of a medical emergency, you authorise The Mindset Retreat and its third-party service providers to seek medical treatment on your behalf if necessary.

15. Disclaimer

Wellness Luxury Escape will not be responsible for or liable to you or your Parties for any of the following during or as a result of your participation in the retreat:

a) Any cancellation or alteration to your booking made by a third-party supplier;

b) Any injury or illness;

c) Any loss or damage to property;

d) Your dissatisfaction with any aspect of the retreat;

e) Any act or omission by a third-party supplier;

f) Any component of your retreat which you book or that is booked for you by someone else;

g) Any changes to your retreat itinerary that is outside our control.


You indemnify us against any liability that we may have to third party suppliers as a result of any failure on your part to make a payment or for any damage or injury that you may cause during the course of your attendance at the retreat or venue of the third-party supplier.

16. Guest Responsibility for Damages

You and your Parties agree to be financially responsible for any damages to property, equipment, or facilities owned or provided by third-party service providers during the Retreat. This includes but is not limited to damages caused by wilful misconduct, negligence, or other actions that result in financial loss to these third parties. You acknowledge that any such damages or costs incurred by third-party service providers may be charged directly to you and your Parties. Wellness Luxury Escape shall not be held liable for any such charges, and you are responsible for addressing any disputes or claims related to property damages with the respective third-party providers.

17. Limitation of Liability

17.1 Our Retreat services may come with guarantees that cannot be excluded under Australian Consumer Law. “Australian Consumer Law” means the uniform consumer protection law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the CCA).

17.2 To the maximum extent permitted by law (including the CCA) Wellness Luxury Escape excludes all liability whatsoever to you or any other person (whether in contract tort or otherwise) for any loss (whether direct, indirect, consequential) including death or personal injury or damage of any kind that may be suffered as a result of any act or omission whether negligent or otherwise by or on behalf of us in connection with your participation in the Retreat including but not limited to any injury, illness, or health-related issues, any loss or damage to personal property, belongings, or valuables, any cancellations or alterations made by third-party service providers that may affect your retreat experience, any guest dissatisfaction with the retreat or any part of the retreat, including accommodations, services, activities, or overall experience and any changes to the retreat itinerary or activities that occur outside of our control, including weather-related cancellations or unforeseen circumstances or any other matter or thing relating to these Terms. This clause does not limit or exclude your rights under the CCA.

17.3 Where the law implies a warranty into these Terms which may not lawfully be excluded (in particular warranties under the CCA) our liability for breach of such a warranty will be limited to either supplying the services again or payment of the cost of having the services supplied again.

18. Indemnification

To the maximum extent permitted by law, you agree to indemnify Wellness Luxury Escape, its owners, employees, contractors, and agents, and hold us harmless, against any liability suffered or incurred by a third-party arising from or in connection with your use of our Retreat services or any breach of these Terms or any applicable laws by you. indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end.  It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.  Enforcing a right of indemnity under these Terms. This indemnity includes any liability to third-party service providers resulting from your failure to pay for any damage or injury caused by you during the retreat to the premises or any equipment of the accommodation provider or third-party service providers.

19. Dispute Resolution

19.1 Negotiation

In the event of any dispute or disagreement arising out of or in connection with these Terms, the Parties agree to first attempt to resolve the matter amicably through good-faith negotiations. Either Party may initiate the negotiation process by providing written notice to the other party outlining the nature of the dispute.

19.2 Mediation

If the dispute cannot be resolved through negotiation within [10 business days], the parties agree to submit the dispute to mediation. The mediation shall be conducted in accordance with the rules of a recognised mediation body or the Resolution Institute. The parties shall jointly appoint a mediator, or if they fail to agree on a mediator within [10 business days], a mediator shall be appointed by the Resolution Institute. The mediation shall take place at a mutually agreed location within Sydney. The Parties shall participate in the mediation process in good faith and share the costs of the mediation equally.

19.3 Arbitration

If mediation does not result in a resolution within [10 business days] from the commencement of the mediation, or if either Party fails to participate in the mediation, the dispute shall be referred to and finally resolved by arbitration. The arbitration shall be conducted in accordance with the rules of the Resolution Institute, and the seat of arbitration shall be Sydney. The arbitration shall be conducted by a single arbitrator appointed in accordance with the said rules. The decision of the arbitrator shall be final and binding on the Parties and may be enforced in any court of competent jurisdiction.

20. Severability

If a provision of these Terms is held to be void, invalid, illegal, or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

21. Interpretation

The headings used are for convenience only and shall not be deemed to define, limit, or construe the contents of any provision of these Terms. The meanings given to terms defined herein will be equally applicable to both the singular and plural forms of such terms. Whenever the context may require, any pronoun includes the corresponding masculine, feminine and neuter forms.

22. Entire Agreement

These Terms constitute the entire agreement and understanding between you and us and govern your use of our Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). 

23. Governing Law

Your use of our Services and these Terms are governed by the laws of New South Wales (NSW) Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in NSW Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

24. Contact

For any questions and notices, please contact us at:

Wellness Luxury Escape
Email:  info@wellnessluxuryescapesc.com.au